PEMODELAN DAN SIMULASI ANTRIAN LAYANAN MENGGUNAKAN TEORI ANTRIAN UNTUK OPTIMASI SISTEM PENDUKUNG KEPUTUSAN: KAJIAN LITERATUR SISTEMATIS
Keywords:
queue modeling, simulation, queueing theory, decision support system, service optimizationAbstract
This study aims to systematically review research on service queue modeling and simulation using queueing theory to support decision-making. A total of 50 scientific articles published in the last five years were analyzed from reputable databases such as Scopus, IEEE Xplore, ACM Digital Library, and Google Scholar. The findings show that applying queueing theory improves waiting time efficiency, resource utilization, and service quality. Several studies also incorporate technologies like artificial intelligence for more adaptive systems. This review outlines recent research trends and provides recommendations for developing queue-based decision support systems in various service sectors.
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